Troubleshooting
Any issue with our product? Here are the steps to resolve it.
What is a ticket? Is it the same as a request?
A ticket is a technical synonym we use for question or request.
I see a blue screen, what should I do?
A blue screen means that you should: reboot wait 3 minutes try again
I don't find my answer in the knowledge base, what should I do?
Did you try to search using different search terms? If yes, then you should create a new ticket.
My PC's fan makes a strange noise...
If you fan make a loud noise or is constantly on, please return your product for exchange. Ask an RMA over here
Powerschool & Canvas Grade Sync & Passback
Summary If you are experiencing issues with Canvas and syncing grades to Powerschool, please check the following… ***IMPORTANT NOTE*** The only categories that will sync with Powerschool are Assessment and Practice. Do NOT manually create these categories; use the steps in this article to have ...
Audio Enhancement Mic Troubleshooting
If you're having trouble with your Audio Enhancement microphone, please watch the following video-
Mirror or extend your Mac display to an Apple TV
With Apple TV or an AirPlay 2-compatible smart TV, you can mirror the entire display of your Mac to your TV or use your TV as a separate display. Connect your Mac to the same Wi-Fi network as your Apple TV or AirPlay 2-compatible smart TV. On your Mac, click in the menu bar at the top of your...
AirPlay video from your Mac
Connect your Mac to the same Wi-Fi network as your Apple TV or AirPlay 2-compatible smart TV. On your Mac, open the app or website that you want to stream video from. In the video playback controls, click . Select your Apple TV or smart TV. To stop streaming video, click in the video playba...
Peripherals
Mirror or extend your Mac display to an Apple TV
With Apple TV or an AirPlay 2-compatible smart TV, you can mirror the entire display of your Mac to your TV or use your TV as a separate display. Connect your Mac to the same Wi-Fi network as your Apple TV or AirPlay 2-compatible smart TV. On your Mac, click in the menu bar at the top of your...
AirPlay video from your Mac
Connect your Mac to the same Wi-Fi network as your Apple TV or AirPlay 2-compatible smart TV. On your Mac, open the app or website that you want to stream video from. In the video playback controls, click . Select your Apple TV or smart TV. To stop streaming video, click in the video playba...
Workstations
I see a blue screen, what should I do?
A blue screen means that you should: reboot wait 3 minutes try again
I don't find my answer in the knowledge base, what should I do?
Did you try to search using different search terms? If yes, then you should create a new ticket.
My PC's fan makes a strange noise...
If you fan make a loud noise or is constantly on, please return your product for exchange. Ask an RMA over here