Troubleshooting
Any issue with our product? Here are the steps to resolve it.
AirPlay video from your Mac
Connect your Mac to the same Wi-Fi network as your Apple TV or AirPlay 2-compatible smart TV. On your Mac, open the app or website that you want to stream video from. In the video playback controls, click . Select your Apple TV or smart TV. To stop streaming video, click in the video playba...
Audio Enhancement Mic Troubleshooting
If you're having trouble with your Audio Enhancement microphone, please watch the following video-
I don't find my answer in the knowledge base, what should I do?
Can't Find Your Answer? Don't worry! Our knowledge base is constantly growing, and we're here to help when you can't find what you need. What to Do Create a support ticket - This is the fastest way to get help Be specific about what you're looking for Include context about your situation Mentio...
I see a blue screen, what should I do?
A blue screen means that you should: reboot wait 3 minutes try again
Mirror or extend your Mac display to an Apple TV
With Apple TV or an AirPlay 2-compatible smart TV, you can mirror the entire display of your Mac to your TV or use your TV as a separate display. Connect your Mac to the same Wi-Fi network as your Apple TV or AirPlay 2-compatible smart TV. On your Mac, click in the menu bar at the top of your...
My PC's fan makes a strange noise...
If you fan make a loud noise or is constantly on, please return your product for exchange. Ask an RMA over here
Powerschool & Canvas Grade Sync & Passback
Summary If you are experiencing issues with Canvas and syncing grades to Powerschool, please check the following… ***IMPORTANT NOTE*** The only categories that will sync with Powerschool are Assessment and Practice. Do NOT manually create these categories; use the steps in this article to have ...
What is a ticket? Is it the same as a request?
Understanding Support Tickets A ticket is our technical term for any support request, question, or issue you submit to our helpdesk system. Think of it as a digital record that tracks your interaction with our support team. Ticket vs Request Yes, a ticket and a request are essentially the same th...
Peripherals
AirPlay video from your Mac
Connect your Mac to the same Wi-Fi network as your Apple TV or AirPlay 2-compatible smart TV. On your Mac, open the app or website that you want to stream video from. In the video playback controls, click . Select your Apple TV or smart TV. To stop streaming video, click in the video playba...
Mirror or extend your Mac display to an Apple TV
With Apple TV or an AirPlay 2-compatible smart TV, you can mirror the entire display of your Mac to your TV or use your TV as a separate display. Connect your Mac to the same Wi-Fi network as your Apple TV or AirPlay 2-compatible smart TV. On your Mac, click in the menu bar at the top of your...
Workstations
I don't find my answer in the knowledge base, what should I do?
Can't Find Your Answer? Don't worry! Our knowledge base is constantly growing, and we're here to help when you can't find what you need. What to Do Create a support ticket - This is the fastest way to get help Be specific about what you're looking for Include context about your situation Mentio...
I see a blue screen, what should I do?
A blue screen means that you should: reboot wait 3 minutes try again
My PC's fan makes a strange noise...
If you fan make a loud noise or is constantly on, please return your product for exchange. Ask an RMA over here